All returns must be approved in advance. New condition items may be returned for any reason within 10 days from the delivery date, with no restocking fee. Buyer is responsible for return shipping. A return goods authorization number is needed to ensure proper credit. Refunds will be issued to the original payment method upon receipt. Contact our Customer Service Department at 610.674.4450 or 800.826.7322 or firstname.lastname@example.org to obtain a return goods authorization number.