FAQs

I can’t find one of your products in my local grocery store. Where can I get it?

Although our products can be found in many major supermarkets, independent seafood shops, gourmet markets, and other specialty stores and farm markets, not all retailers that carry one item carry our entire line. In addition, national chains may not stock our products in all regions of the country. Check the store list for information on grocery stores in your area that may have our products. Remember to look for our products in the refrigerated section. For more specific information on independent markets or particular products, please contact us.


Your label says “Keep Refrigerated.” What happens if it was accidentally left out?

Our products are made fresh and keeping them refrigerated helps preserve the special heat that gives horseradish its zing. Refrigeration also helps the white ground horseradish maintain its color longer. Still, there is no need to dispose of a jar that has not been refrigerated for a short period of time. The refrigeration requirement is to preserve the color and heat and unrefrigerated product should be safe to consume.


What is the shelf life for your products? What does the “Best By” date mean?

Horseradish products are best when fresh since they will lose a little “heat” every day after we grind it.  Kelchner’s Horseradish Products will stay fresh for roughly 5 to 8 months from the time of production (assuming the product has been properly stored in refrigeration).  Opened jars will lose their heat and flavor faster and may only keep for 1-2 months in the refrigerator.  Kelchner’s Hot Mustard and Tartar Sauce have a one year shelf life from the time of production and don’t require refrigeration.  All Kelchner Products should be refrigerated after opening.

Every Kelchner’s product is equipped with a “Best By” date (month/day/year) which indicates the upper limit to when the product should be purchased at your local market.  This date helps store personnel rotate Kelchner products to make sure they don’t go out of code. 

Tip: Some customers store their horseradish products upside down in the refrigerator after their first use to maintain heat and flavor.

This jar of your product is hotter or not as hot as others I’ve had. Why does the heat level vary?

We work hard to offer a product that is as fresh, simple and unadulterated as possible. Horseradish, like other produce, is prone to variations due to growing conditions and location. We do not add a lot of the processing elements and chemicals that disguise these variations, although most of the time the differences in heat and texture are not noticeable to the average person. We strive for consistency as much as possible; however, like any vegetable you may encounter a batch that is slightly different than others.

In addition to the characteristic of the root itself, horseradish is also hotter the fresher it is and will lose its heat the longer it sits unused, especially after opened and exposed to air. Elements such as refrigeration and time will impact the heat level which is why we encourage all retailers and consumers to keep our products refrigerated and rotated. A jar that is close to or past its “best by” date will probably be significantly milder than a jar that has been freshly packaged.


Why does my cocktail sauce sometimes appear to have a gel like consistency?

We periodically see this gelling issue with our cocktail sauce and it usually responds well to a vigorous stir before use.  There is a natural reaction that occurs between the fresh horseradish roots and pectin in the tomato ketchup that can sometimes create a gel like consistency.  In seeking to remain more “home-style” in nature, we do not add any homogenizing agents so our product does experience some variations in consistency based on ingredient seasonality.  Horseradish crops that appear to be quite strong in nature seem to lead to a stiffer cocktail sauce mix as it sets up.


Do you have a retail store at your location in Dublin, PA?

At this time we do not have a retail store at our location; however, there are many local stores in our area that carry our products. We would be happy to direct you to the one most convenient for you.


Are your products Kosher?

All of our products are Kosher certified. For a copy of our Kosher certificate, please contact us.


Are your products Gluten Free?

All of our products are considered Gluten Free by the standards set by the FDA.

 
© Kelchner Food Products
7520 Morris Ct., Ste 115
Allentown, Pennsylvania 18106
(610) 674-4450